Useful General and Crisis Support Services
🧠 Emergency & Immediate Support
Emergency Services – Triple Zero (000)
For life-threatening emergencies including medical, police or fire response. Call 000 immediately.
📞 Crisis & Mental Health Support Lines
Lifeline (24/7 Crisis Support)
Free, confidential emotional support and suicide prevention.
📞 13 11 14 (Australia wide)
Kids Helpline (Youth Support, 24/7)
Phone, online and email counselling for young people (5–25).
📞 1800 55 1800
✉️ Email counselling available via kidshelpline.com.au
Mental Health Emergency Response Line (MHERL) – WA
24-hour specialist mental health crisis support and navigation for people in the Perth Metropolitan area and Peel.
📞 1300 555 788 (Perth Metro)
📞 1800 676 822 (Peel region)
Available every day, all hours. Not an emergency services replacement — call 000 if in immediate danger.
Rurallink – After-hours mental health support for regional WA
📞 1800 552 002 (free call)
🧑⚕️ Advocacy & Rights Support
Mental Health Advocacy Service (MHAS) – WA
Free advocacy supporting people receiving or referred for involuntary mental health treatment. Advocates help you understand and exercise your rights.
📞 08 6234 6300 (office hours Mon–Fri)
📞 Freecall Interpreter Service: 1800 999 057
✉️ contactus@mhas.wa.gov.au
(Open to callers outside office hours — leave a message and an advocate will return your call).
👥 Disability, Carer & Social Support Lines
Centrelink – Disability, Sickness & Carers Line
For enquiries about Disability Support Pension, Carer Payment, Mobility Allowance and related services.
📞 132 717 (Mon–Fri, 8 am–5 pm)
NDIS Enquiries – National Disability Insurance Scheme
General enquiries, participant support and NDIS information.
📞 1800 800 110
✉️ enquiries@ndis.gov.au
(Webchat also available via ndis.gov.au/contact)
Carer Gateway
Support for unpaid carers (information, coaching, respite planning).
📞 1800 422 737 (Mon–Fri, 8 am–5 pm)