1. Do I need a referral to book an appointment?
No referral is required to book a counselling appointment. You are welcome to contact me directly to arrange a session.
If you would like to access a Medicare rebate, you will need a valid Mental Health Care Plan and referral from your GP.
2. Where are sessions held?
I offer in-person counselling sessions in Perth, as well as telehealth appointments for clients across Australia.
Telehealth sessions are conducted via secure video platform, allowing you to access support from the comfort of your own space.
3. What is a Mental Health Care Plan?
A Mental Health Care Plan is provided by your GP and allows eligible clients to access Medicare rebates for a set number of counselling sessions per calendar year. Your GP will assess your eligibility and provide a referral if appropriate.
4. What issues do you support clients with?
I provide trauma-informed counselling for individuals experiencing trauma, anxiety, stress, emotional overwhelm, life transitions and related challenges.
I offer evidence-based approaches including EMDR, CBT, Motivational Interviewing and mindfulness-based strategies, tailored to your needs and goals.
5. What is EMDR therapy?
EMDR (Eye Movement Desensitisation and Reprocessing) is an evidence-based therapy designed to help people process traumatic or distressing experiences. It supports the brain in integrating memories in a way that reduces their emotional intensity and ongoing impact.
EMDR can be effective for both single-incident trauma and more complex or long-standing experiences.
6. Are Medicare Rebates Available?
Yes. If you have a valid Mental Health Care Plan and referral from your GP, you may be eligible for Medicare rebates. The rebate amount is set by Medicare.
7. Can I use NDIS funding?
Yes. I am a registered NDIS provider offering services for participants aged 7 to 65.
NDIS sessions are charged at the current NDIS scheduled rate. I work with NDIA, plan-managed and self-managed participants. Please get in touch to discuss your plan and therapy goals.
8. Do you offer concession rates?
Reduced fees are available for individuals who hold a valid Health Care Card. Please contact me to discuss availability of bulk billed sessions.
9. How long are sessions?
Standard individual counselling sessions run for 50 minutes. Initial appointments often run over and always require treatment planning after you have left.
First sessions with couples are typically 75 minutes.
10. What is your cancellation policy?
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Simply responding No or N to your appointment reminder automatically deletes the booking. You can reschedule with ease on the booking portal or contact for assistance.
Cancellations made with less than 24 hours’ notice may incur the full session fee.
11. Is everything I share confidential?
Confidentiality is an important part of therapy. What you share in sessions is kept private, with some legal and ethical exceptions. These include situations where there is a risk of serious harm to yourself or others, or where disclosure is required by law. These limits will be explained clearly at your first appointment.
Navigate away to read our Privacy and Confidentiality Policy Document
12. What can I expect in my first session?
Your first session is an opportunity for us to get to know each other and explore what has brought you to counselling. We will discuss your current concerns, relevant background information, and what you hope to gain from therapy.
You are welcome to share at a pace that feels comfortable. There is no pressure to go into detail about difficult experiences until you feel ready. Together, we will begin identifying goals and consider which therapeutic approaches may best support you.
What if I am in crisis or need urgent support?
If you are in immediate danger or require urgent assistance, please call 000.
If you need immediate mental health support, you can contact:
Lifeline: 13 11 14 (24/7 crisis support)
Suicide Call Back Service: 1300 659 467
Beyond Blue: 1300 22 4636
As a private practice, I am unable to provide crisis or emergency services outside of scheduled appointments. If you are experiencing acute distress, please access one of the services above or attend your nearest hospital emergency department. See our Resources page for additional services.
13. What can I expect from an Assessment?
Assessments are thorough, respectful and focused on clearly outlining functional impact, support needs and clinical recommendations. Reports are written in a way that is accessible, professional and aligned with current NDIS and clinical standards.
This service is suitable for individuals, families, GPs and support coordinators seeking clear, evidence-based documentation of psychosocial functional impacts to support NDIS planning or other legal and administrative contexts.
14. What Can I expect from Couples Therapy?
Sessions focus on improving communication, strengthening emotional safety, navigating conflict constructively and clarifying shared goals. Each partner is supported to feel heard while working toward practical and meaningful improvements in the relationship.
Couples therapy is suitable for partners seeking early intervention as well as those navigating more complex challenges.
16. What is Specialist Support Coordination?
This service may involve coordinating multiple providers, navigating mental health and psychosocial challenges, managing crises, preparing detailed documentation for plan reviews, and ensuring services work together effectively toward your goals. The focus is not only on implementing your plan, but on strengthening independence, safety and sustainable supports.
Delivered by a Social Worker, Specialist Support Coordination brings advanced training in mental health, trauma-informed care, systems navigation and advocacy. Social workers are uniquely positioned to understand the intersection of clinical needs, functional impact and service systems, allowing for comprehensive, person-centred coordination that remains grounded in your rights, wellbeing and long-term outcomes.
17. Do GP's need to fill out your online referral form?
GPs are welcome to complete the referral form or alternatively email referrals and Mental Health Care Plans directly to info@createchangecounselling.com.
Please include the client’s referral, Mental Health Care Plan and relevant clinical information to support continuity of care. If further information is required, I am happy to liaise as needed.
I value collaborative working relationships and welcome communication to support shared clients.
Head Office:
level 28, 140 St George’s Terrace, Perth WA 6000
Phone:
08 9288 1734
Email:
info@createchangecounselling.com
Business Hours:
Monday to Friday: 9am to 5pm.
Closed public holidays
Evening and weekend sessions may be available to telehealth clients. Please ask if you don’t see a slot in our booking portal.